Niluxury

At NILUXURY LTD, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help.

Returns

• You have 14 days from the date you receive your item to request a return.
• To be eligible for a return, the item must be:
  • Unused and in the same condition that you received it
  • In its original packaging
  • Accompanied by a valid proof of purchase

To initiate a return, please contact us at niluxuryltd@gmail.com with your order number and reason for return.

Please do not send your purchase back without contacting us first.

Refunds

• Once we receive and inspect your return, we will notify you via email.
• If your return is approved, your refund will be processed to your original method of payment within 5–10 business days.
• Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, email us at niluxuryltd@gmail.com with a photo of the issue and your order details.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Personalized or custom-made products
• Items marked as final sale
• Gift cards

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item, unless otherwise agreed. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Contact us
If you have any questions about your return or refund, reach out to us at:
📧 niluxuryltd@gmail.com
📞 +44 7448 820823